Refund policy
Right of Withdrawal / Cancellation Policy
Last updated: 01.01.2026
This page applies to consumers (B2C) who conclude distance contracts with OVDV BV through this webshop, by telephone, or by email.
If you purchase as a business customer (B2B), the right of withdrawal may differ or may not apply.
1. Your 14-Day Right of Withdrawal
As a consumer, you have the right to withdraw from the contract within 14 calendar days without giving any reason.
The withdrawal period starts:
For goods/products: from the day on which you, or a third party named by you, receive the goods.
For services: from the day the contract is concluded.
For subscriptions for services: from the day the contract is concluded, depending on the service and start date as described under section 3.
For the rental of garden machines: generally from the day the contract is concluded. If a specific handover, delivery, collection, or start date has been agreed, section 3 may apply.
2. How to Exercise Your Right of Withdrawal
To withdraw from the contract, you must inform us within the withdrawal period by means of a clear statement. An email is sufficient.
OVDV BV
Heirweg 74
9270 Kalken
Belgium
Email: service@ovdv.be
Phone: +32 474 13 95 27
You may use the model withdrawal form below, but this is not mandatory.
3. Important Notice: Start of Services Within the 14-Day Period
If you request that a service, such as maintenance, repair, garden work, delivery, setup, collection, or a scheduled rental-related service, starts before the end of the 14-day withdrawal period, we may need your explicit consent.
This means:
If you withdraw after the service has already started, we may charge a proportionate amount for the services already provided, where permitted by law.
If the service has been fully performed, the right of withdrawal may be lost under certain legal conditions, provided that you gave your prior explicit consent and acknowledged that you would lose your right of withdrawal once the service had been fully performed.
4. Effects of Withdrawal – Sale of Goods / Products
If you withdraw from a purchase contract for goods or products, the following applies:
4.1 Return of Goods
You must return the goods without undue delay or make them available for return, depending on our instructions.
The goods should be returned as complete as possible and handled with reasonable care.
4.2 Refund
We will reimburse payments received from you in accordance with the applicable legal rules.
4.3 Loss of Value
You are only liable for any loss of value of the goods if this loss results from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning, comparable to what would be possible in a physical shop.
4.4 Return Costs
As a consumer, you bear the direct costs of returning the goods.
The return costs correspond to the delivery costs shown to you during the order process for the original delivery, based on the same pricing logic and delivery area.
5. Effects of Withdrawal – Services and Subscriptions
If you withdraw from a service contract or subscription:
If the service has not yet started within the 14-day withdrawal period, you do not pay for services that have not yet been provided.
If you requested the service to start within the 14-day withdrawal period, we may charge a proportionate amount for services already provided, where permitted by law.
For subscriptions, the right of withdrawal generally starts from the day the contract is concluded. If you request that a subscription service starts immediately, for example with a first appointment or first maintenance service, the rules described under section 3 also apply.
6. Withdrawal for Rental of Garden Machines – Specific Conditions
For rental bookings concluded at a distance, the 14-day right of withdrawal generally applies.
However, if you explicitly request that the rental, handover, delivery, collection, or related service starts before the end of the 14-day withdrawal period, section 3 applies. This means that proportionate costs may be charged, and in certain cases the right of withdrawal may be lost once the service has been fully performed, where legally permitted.
Deposit
The deposit is not a purchase price and is not retained as a fee. It serves only as security.
If justified costs have already arisen, for example proportionate and legally permitted costs for services already provided, these may be deducted in accordance with the applicable legal rules.
7. Model Withdrawal Form
Please complete and return this form only if you wish to withdraw from the contract.
To:
OVDV BV
Heirweg 74
9270 Kalken
Belgium
Email: service@ovdv.be
I hereby withdraw from the contract concluded by me for the following service, product, or rental:
Order / booking number: ____________________
Ordered on / received on: ____________________
Name of consumer: ____________________
Address of consumer: ____________________
Date: ____________________
Signature, only if this form is submitted on paper: ____________________
8. Contact and Help
If you have any questions about your right of withdrawal or need help with a return, please contact us:
Email: service@ovdv.be
Phone: +32 474 13 95 27