At OVDV BV, we value clear and honest communication. This statement explains how we may use artificial intelligence (AI) in our work and how we maintain responsibility for the information and content we publish.
AI tools help us work more efficiently with supporting tasks while allowing us to focus on what matters most to our customers: personal contact, reliable service and practical garden machinery expertise.
AI is a supporting tool at OVDV – responsibility for our services, communication and published content remains with us.
1. Our commitment to authenticity
We aim to provide information that is accurate, practical and based on our actual services and expertise.
We do not use AI to invent customer experiences, reviews, product characteristics, technical specifications or services that do not exist.
2. Where we may use AI
We may use AI tools to assist with tasks such as:
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drafting or improving website content, product descriptions, FAQs and blog articles;
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translations, including English, Dutch and German;
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structuring information, checklists or service explanations;
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editing, improving or creating visual content where appropriate;
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supporting internal administrative or content-related workflows.
AI-generated output is not automatically published.
3. Human review and responsibility
Customer-facing content created with the assistance of AI is reviewed before publication.
Where relevant, we verify technical details, prices, product information and service information and adjust the content to reflect the actual services provided by OVDV.
OVDV retains editorial responsibility for the content published on this website.
4. AI and customer decisions
AI may assist us with administrative, communication or content-related tasks.
We do not use AI to make solely automated decisions about customers that produce legal or similarly significant effects.
Important customer decisions and service-related decisions remain under human responsibility.
5. Images and visual content
Some visual content on our website may be illustrative or may have been created or edited with digital or AI-assisted tools.
Where AI-generated or manipulated content could reasonably be mistaken for an authentic representation of a real person, object, place, business or event, we provide an appropriate disclosure where required by applicable law.
We do not use AI-generated or manipulated content with the intention of misleading customers about our products, services, people, facilities or real-world results.
6. Customer contact and support
When you contact OVDV by email, telephone, WhatsApp or another support channel, our aim is to provide personal support.
Digital or AI-assisted tools may sometimes help us organise information, prepare responses or speed up administrative processes, but they do not replace our responsibility for the support we provide.
Where you interact directly with an automated AI system, we will provide the transparency required by applicable law.
7. Personal data and AI
Where the use of an AI tool involves the processing of personal data, that processing is subject to applicable data protection law and our Privacy Policy.
We do not consider this AI Transparency Statement a replacement for our obligations under the General Data Protection Regulation (GDPR).
8. Questions
If you have questions about our use of AI or this statement, you can contact us at service@ovdv.be with the subject “AI Transparency”.
Our aim is simple: to use modern technology where it genuinely helps us while remaining transparent, responsible and personally accountable for the service we provide.
Last updated: 10 August 2026
