Terms of service

Sale of Products • Rental of Garden Machinery • Repairs and Services • Service Agreements

Version 2.1 – Effective from August 1, 2026

1. Provider

OVDV BV
Trading as OVDV Tuinmachines
Heirweg 74
9270 Kalken
Belgium

Company number: 1010.125.930
VAT number: BE1010.125.930
Email: service@ovdv.be
Phone: +32 474 13 95 27

2. Scope

These Terms of Service apply to offers, orders, bookings and agreements concluded with OVDV concerning:

  • the sale of garden machinery, spare parts, accessories and garden-related products;

  • the rental of garden machinery and equipment;

  • repairs, maintenance, installation, garden work and other one-time services;

  • recurring or annual service agreements.

Product pages, quotations, booking confirmations and service confirmations may contain additional conditions specific to a product, rental or service.

If there is a conflict, the more specific written condition applies, without limiting mandatory consumer rights.

These Terms apply to both consumers and professional customers. Mandatory consumer-protection rules always take precedence for consumers.

3. Definitions

Consumer: a natural person acting mainly outside their trade, business, craft or profession.

Professional Customer: a natural or legal person acting for purposes relating to their trade, business, craft or profession.

Rental Equipment: any machine, accessory or other item made available temporarily by OVDV under a rental agreement.

Service: repair, maintenance, installation, garden work, collection, delivery or another service performed by OVDV.

Service Agreement: an agreement covering recurring or periodically scheduled services.

Appointment: a date and time expressly confirmed by OVDV for delivery, collection, handover, return, repair, maintenance, installation or another Service.

4. Offers, Bookings and Conclusion of the Contract

Product descriptions, availability information and prices shown on the website are invitations to place an order or request a booking and do not necessarily constitute a binding offer.

A contract is concluded when OVDV:

  • sends an order, booking or service confirmation;

  • expressly accepts a quotation or request in writing;

  • hands over or delivers the ordered product or Rental Equipment; or

  • starts performing the agreed Service.

An automated acknowledgement confirming receipt of an order, reservation request or other request does not necessarily constitute final acceptance.

Availability of Rental Equipment

A rental reservation submitted through the website is initially treated as a reservation request.

After receiving the reservation request, OVDV will check whether the selected Rental Equipment is available for the requested rental period. This manual availability check is necessary to prevent overlapping reservations or other scheduling conflicts.

A rental reservation becomes final only after OVDV has expressly confirmed the availability and the reservation.

OVDV will carry out this availability check as soon as reasonably possible after receiving the reservation request and will inform the customer once the reservation has been confirmed.

If the selected Rental Equipment is no longer available for the requested rental period, OVDV may propose:

  • an alternative rental date;

  • comparable Rental Equipment, subject to the customer's agreement; or

  • cancellation of the reservation request.

Where the customer has already paid an amount relating to a rental reservation that OVDV cannot confirm, that amount will be refunded unless the customer accepts an alternative arrangement.

An appointment request is not confirmed and does not create a binding Appointment until OVDV has expressly confirmed the date and time.

For products or services marked “price on request”, the contract is concluded only after the customer accepts OVDV’s quotation or written confirmation.

OVDV may refuse or cancel an order, booking or request where, for example:

  • the product, Rental Equipment or Service is unavailable;

  • the delivery or service address is outside the available area;

  • the customer has provided incomplete or incorrect information;

  • payment has not been received where advance payment is required;

  • there is an obvious pricing, stock or technical error;

  • performance would be unsafe, unlawful or technically unreasonable.

Amounts already paid for a refused or cancelled order will be refunded where the customer is not responsible for the cancellation.

5. Prices and Payment

Prices are stated in euros.

Prices presented to consumers include VAT unless clearly stated otherwise. Prices for professional customers may be shown excluding VAT where this is clearly indicated.

The applicable price, payment method and any additional delivery, collection, travel, material or service costs will be shown in the checkout, quotation, product page or confirmation before the contract is concluded.

Payment is due at the time stated in the checkout, invoice, quotation or confirmation.

OVDV may require full or partial advance payment before ordering parts, reserving Rental Equipment, arranging delivery or starting a Service where this has been communicated beforehand.

For Rental Equipment, a refundable security deposit is required as described in Section 11. Unless expressly stated otherwise, the security deposit is equal to three times the standard one-day rental price of the selected machine and must be paid in cash when the Rental Equipment is collected.

Unpaid Consumer Invoices

If a consumer does not pay an invoice by the due date, OVDV will first send a free payment reminder and allow the legally required period for payment before claiming any permitted interest or compensation.

Any interest or compensation charged to a consumer must have been clearly agreed and will be limited to the amounts permitted under applicable Belgian law.

Unpaid B2B Invoices

Professional customers must pay invoices within the period stated on the invoice or confirmation.

In the event of late payment, OVDV may exercise the rights available under the applicable Belgian rules on late payment in commercial transactions.

6. Product Information and Availability

OVDV makes reasonable efforts to ensure that descriptions, images, prices and technical specifications are accurate.

Minor differences in colour, packaging, product appearance or specifications may occur because of screen settings, manufacturer changes or technical improvements, provided these do not materially affect the agreed product.

Availability information may change. If an ordered item is unavailable, OVDV will inform the customer and may propose an alternative, a later delivery or a refund.

The customer must follow the supplied operating, maintenance and safety instructions.

7. Delivery, Collection and Risk

Available delivery and collection methods, costs and expected timing are shown during the order process or agreed separately.

Delivery dates and time windows are estimates unless OVDV has expressly confirmed that a specific deadline is essential.

Unless another delivery period has been agreed, goods purchased by a consumer will be delivered without undue delay and no later than 30 calendar days after conclusion of the contract.

The customer must provide correct delivery information and ensure reasonable and safe access to the delivery or service location.

For a consumer purchase, the risk of loss or damage generally passes to the consumer when the consumer, or a third party appointed by the consumer, physically receives the goods.

Where a consumer independently appoints a carrier that was not offered by OVDV, risk may pass when the goods are handed over to that carrier, as permitted by law.

Ownership of purchased goods remains with OVDV until full payment has been received, where legally permitted.

8. Right of Withdrawal and Returns

Consumers entering into an eligible distance or off-premises contract may have a statutory right to withdraw within 14 calendar days.

The conditions, procedure, exceptions, return costs and model withdrawal form are described in OVDV’s separate Returns, Withdrawal and Cancellation Policy.

The statutory right of withdrawal does not generally apply to professional customers or to purchases concluded entirely at OVDV’s physical business premises.

The right of withdrawal is separate from rights relating to defective or non-conforming goods and services.

9. Legal Guarantee for Consumer Goods

Consumers benefit from the statutory Belgian legal guarantee of conformity.

For new consumer goods, the legal guarantee generally applies to a lack of conformity that becomes apparent within two years after delivery.

For second-hand goods, a shorter period may apply only where this has been clearly agreed in accordance with applicable law. That period will not be shorter than one year.

Depending on the legal conditions, the consumer may be entitled to remedies such as repair, replacement, a proportionate price reduction or termination of the sales contract.

Commercial or manufacturer warranties are additional to, and do not replace, the consumer’s statutory rights.

The statutory consumer guarantee does not apply to purchases made for professional purposes. Professional customers may retain other contractual or statutory rights, including rights concerning hidden defects.

10. Product Complaints and Warranty Requests

A complaint concerning a product should be sent to service@ovdv.be and should include, where available:

  • the order or invoice number;

  • a description of the issue;

  • photographs or videos;

  • the product model and serial number.

OVDV will provide instructions concerning inspection, return, repair or replacement.

Products should not be returned without following the return instructions, particularly where machinery, fuel, batteries or bulky products are involved.

11. Rental of Garden Machinery

The renter must be at least 18 years old and legally capable of entering into the rental agreement.

The rental period, rental price, included accessories, collection or delivery method, intended use and any machine-specific conditions are stated on the product page, booking confirmation or rental agreement.

Rental Equipment is subject to availability. A reservation request does not guarantee availability until OVDV has checked the requested rental period and expressly confirmed the reservation in accordance with Section 4.

Rental Day and Rental Period

Unless expressly agreed otherwise, one rental day means:

  • collection of the Rental Equipment between 7:00 am and 9:00 am; and

  • return of the Rental Equipment no later than 9:00 pm on the same day.

For rentals lasting several days, the Rental Equipment must be returned no later than 9:00 pm on the final confirmed rental day.

Different collection or return arrangements apply only where they have been expressly agreed with OVDV.

Collection

Unless another location has been confirmed, Rental Equipment must be collected from:

OVDV Tuinmachines
Heirweg 74
9270 Kalken
Belgium

The customer must collect the Rental Equipment during the agreed collection period unless another time has been confirmed in advance.

The customer must present a valid identification document when collecting the Rental Equipment.

OVDV may refuse to hand over Rental Equipment where:

  • the customer's identity cannot reasonably be verified;

  • the required security deposit has not been provided;

  • the customer does not have suitable transport for the Rental Equipment;

  • OVDV reasonably considers the proposed transport or intended use unsafe; or

  • another material requirement of the rental agreement has not been fulfilled.

Where necessary, OVDV may provide a short practical handover explaining the main controls, starting and stopping procedures, relevant safety points and machine-specific operating instructions.

The customer remains responsible for ensuring that they understand how to operate the Rental Equipment safely before using it.

Transport

Unless transport by OVDV has been expressly agreed, the customer is responsible for collecting, transporting and returning the Rental Equipment.

The customer must ensure that the vehicle, trailer and securing equipment used are appropriate for the size, weight and type of Rental Equipment.

Transport of certain larger machines, including ride-on lawn mowers, may be available on request and subject to separate confirmation, availability and applicable charges.

Security Deposit

A refundable security deposit is required for Rental Equipment.

Unless another amount is expressly stated on the relevant product page or confirmed in writing before the rental contract is concluded, the security deposit is equal to three times the standard one-day rental price of the selected machine.

For example, if the standard one-day rental price of a machine is €50, the required security deposit is €150.

The security deposit must be paid in cash when the Rental Equipment is collected.

The security deposit is separate from the rental price and does not limit the customer's responsibility for amounts that may legitimately be due under the rental agreement.

Following the return and inspection of the Rental Equipment, the security deposit will be returned to the customer provided that:

  • the Rental Equipment is returned within the agreed rental period;

  • the machine and all supplied accessories are complete;

  • there is no damage beyond normal wear resulting from correct and agreed use;

  • no parts or accessories are missing;

  • the Rental Equipment has not been used improperly or contrary to the instructions;

  • no additional amounts are due under the rental agreement.

Where OVDV reasonably determines that the customer is responsible for damage, loss, missing accessories, extraordinary cleaning, late return or another amount due under these Terms, OVDV may retain the corresponding reasonable and documented amount from the security deposit where legally permitted.

Any remaining balance of the security deposit will be returned to the customer.

If the amount properly due exceeds the security deposit, OVDV may claim the remaining amount from the customer in accordance with these Terms and applicable law.

Normal wear resulting from correct and agreed use will not be charged to the customer.

Customer Responsibilities During the Rental Period

The customer must:

  • use the Rental Equipment carefully, safely and only for its intended and agreed purpose;

  • follow all operating, fuel, battery, charging, maintenance and safety instructions;

  • ensure that only competent persons use the Rental Equipment;

  • use appropriate clothing and personal protective equipment for the machine and the work being carried out;

  • keep children, animals and other persons at a safe distance while operating the Rental Equipment;

  • inspect the working area before use and, where appropriate, remove stones, branches, cables and other obstacles;

  • not remove, disable or bypass safety components;

  • not sell, sublet, lend, modify or transfer the Rental Equipment to another person;

  • use the Rental Equipment only at the agreed location where a location has been specified;

  • immediately stop using the Rental Equipment and contact OVDV if a fault, unusual noise, vibration, smoke, leakage, damage or unsafe condition occurs;

  • not attempt to repair or modify the Rental Equipment without prior permission from OVDV;

  • return the Rental Equipment on time, complete and with all supplied accessories.

The customer is responsible for determining whether their clothing and protective equipment are suitable for the intended work.

Appropriate personal protective equipment is particularly important when operating equipment such as chainsaws, hedge trimmers, grass trimmers and similar machinery.

Inspection and Existing Damage

The customer must inspect the Rental Equipment when it is handed over and immediately report visible damage, missing parts or obvious defects.

OVDV may record the condition of the Rental Equipment and its accessories at handover and return using a rental handover form, written notes, photographs or videos.

The customer may be asked to sign a handover or rental document confirming the condition of the machine, supplied accessories and other relevant rental information.

Technical Fault During the Rental Period

If Rental Equipment becomes unusable due to a technical fault not caused by the customer, the customer must immediately stop using the equipment and contact OVDV as soon as reasonably possible.

The customer must not continue operating a machine where doing so could cause additional damage or create an unsafe situation.

OVDV will assess the issue and, where reasonably possible, offer one of the following depending on the circumstances:

  • technical assistance;

  • repair;

  • replacement Rental Equipment;

  • rescheduling; or

  • a proportionate refund for the affected unused rental period.

The customer may not arrange an external repair or modify the Rental Equipment without prior permission from OVDV.

Return Condition and Cleaning

Rental Equipment must be returned:

  • on time;

  • complete;

  • with all supplied accessories;

  • in a condition suitable for safe transport; and

  • reasonably clean.

The customer must remove excessive soil, mud, grass, leaves and other garden waste before returning the Rental Equipment.

The customer is not required to carry out technical cleaning, servicing or maintenance. Routine technical cleaning and regular maintenance after the rental are carried out by OVDV.

Where Rental Equipment is returned in a condition requiring extraordinary cleaning beyond normal post-rental cleaning because the customer has failed to remove excessive mud, soil, grass or other waste, OVDV may charge reasonable and documented additional cleaning costs where permitted by law.

Late Return and Extension of the Rental Period

The Rental Equipment must be returned by the date and time stated in the booking confirmation or rental agreement.

If the customer wishes to extend the rental period, the customer must contact OVDV before the agreed return time.

The customer may not simply keep the Rental Equipment beyond the agreed rental period.

An extension is valid only after confirmation by OVDV and is subject to the continued availability of the Rental Equipment.

A grace period of 60 minutes applies after the agreed return time.

If the Rental Equipment is returned more than 60 minutes late, the normal daily rental rate may be charged for each additional rental day or part thereof.

If an unauthorised late return prevents or materially disrupts a subsequent confirmed booking, OVDV may also charge reasonable and documented additional costs directly resulting from the late return, where permitted by law.

No late-return charge applies where the delay is caused by OVDV or by circumstances for which OVDV is responsible.

Damage, Loss and Theft

Normal wear resulting from correct and agreed use is not charged to the customer.

The customer may be responsible for damage, loss, extraordinary cleaning, missing accessories or repair costs resulting from circumstances including:

  • improper or unauthorised use;

  • failure to follow operating or safety instructions;

  • incorrect fuel, oil, consumables, batteries, chargers or charging equipment;

  • negligence;

  • intentional damage;

  • allowing an unauthorised or insufficiently competent person to use the Rental Equipment;

  • unauthorised modification or repair;

  • failure to stop using the Rental Equipment after an evident fault or unsafe condition occurs.

Any amount claimed will be based on the actual circumstances and reasonable, documented costs.

The security deposit does not constitute a fixed compensation for damage and does not automatically become payable to OVDV merely because damage has occurred.

Where only part of the security deposit is reasonably required to cover an amount owed by the customer, the remaining balance will be returned.

Theft or serious loss must be reported to OVDV immediately. Where appropriate, the customer must also report the incident to the police.

Fuel, Batteries, Consumables and Accessories

What is included with each rental may differ depending on the Rental Equipment.

The relevant product page, booking confirmation or rental agreement may specify whether fuel, batteries, chargers, consumables, transport or additional accessories are included.

The customer must use only fuel, batteries, chargers, oils, consumables and accessories that are appropriate for the Rental Equipment and comply with the instructions provided by OVDV.

Alternative Rental Equipment

Images of Rental Equipment shown on the website may be illustrative.

Where the exact machine originally expected for a reservation becomes unavailable, OVDV may propose another machine offering comparable functionality and performance.

OVDV will inform the customer of a material substitution before handover. The customer is not required to accept materially different Rental Equipment.

If no acceptable alternative can be provided, amounts already paid for the unavailable rental will be refunded in accordance with these Terms.

12. Repairs, Maintenance and Other One-Time Services

OVDV may provide repairs, maintenance, installation, garden work, collection, delivery and other agreed one-time Services.

The customer must provide sufficient and accurate information about the machine, problem, location and requested Service.

Unless a fixed price has been agreed, labour, replacement parts, materials, delivery, collection and other necessary work are charged according to the quotation, product page, confirmed pricing logic or actual work performed.

Spare parts and materials are not included unless expressly stated.

OVDV may carry out reasonable diagnostic work necessary to identify the fault.

If the expected repair cost becomes materially higher than initially expected, OVDV will contact the customer for approval before carrying out the additional repair work, where reasonably possible.

The customer remains responsible for diagnostic or other work already authorised and performed, even where the customer decides not to proceed with the full repair.

Repair and completion dates are estimates unless a binding deadline has been agreed.

OVDV may refuse or stop work where a machine is unsafe, contaminated, inaccessible, technically beyond reasonable repair or where the required parts are unavailable.

Quality and Complaints Concerning Services

OVDV will perform Services with reasonable professional care and in accordance with the agreed scope.

If the customer believes that a Service was not performed as agreed, the customer should contact OVDV as soon as reasonably possible and provide a clear description of the issue.

The customer must allow OVDV a reasonable opportunity to inspect the work and, where appropriate, remedy the issue.

Mandatory customer rights remain unaffected.

13. Appointments, Access and Customer Cooperation

Appointments are subject to availability and become binding only after confirmation by OVDV.

The customer must provide safe and reasonable access to the service location and ensure that the machine or work area is available at the agreed time.

The customer must inform OVDV as soon as possible if an Appointment cannot be kept.

If a Service cannot be performed because the customer is absent, access is impossible or essential information has not been provided, OVDV may reschedule the Appointment.

No automatic missed-appointment, waiting-time or rescheduling fee applies unless such a fee was clearly communicated and agreed beforehand.

OVDV may claim reasonable and demonstrated costs directly caused by the customer’s failure to provide agreed access or cooperation where permitted by law.

If OVDV needs to cancel or reschedule an Appointment, OVDV will inform the customer as soon as reasonably possible and propose a new Appointment.

14. Recurring and Annual Service Agreements

The scope, frequency, price, included work, duration and Appointment arrangements for a Service Agreement are stated on the relevant product page, quotation or confirmation.

Services, parts or visits not expressly included in the Service Agreement may be charged separately after consultation with the customer.

Appointments remain subject to availability and are arranged with the customer.

The customer must provide reasonable access to the machine, property or work area at the agreed Appointment time.

Start of the Service Agreement

The Service Agreement starts on the date stated in the confirmation or, where no separate date is stated, on the date the agreement is concluded.

The statutory consumer right of withdrawal, where applicable, is described in OVDV’s Returns, Withdrawal and Cancellation Policy.

If a consumer expressly requests that a Service begins during the withdrawal period, OVDV may charge a proportionate amount for Services already performed where the legal conditions have been met.

Cancellation

A customer may request cancellation by emailing service@ovdv.be.

OVDV will confirm the effective cancellation date and any amount relating to Services already performed or contractually due.

Cancellation is not handled automatically through the Shopify customer account unless OVDV introduces and expressly communicates such a function.

Cancellation after the statutory withdrawal period does not retroactively cancel Services already provided.

Renewal

A Service Agreement renews automatically only where the duration, renewal conditions, price and cancellation method were clearly communicated before the agreement was concluded.

Where Belgian law grants the customer a right to terminate following a tacit renewal, that mandatory right remains unaffected.

15. Cancellation or Suspension by OVDV

OVDV may suspend or terminate an order, booking or Service where:

  • the customer does not pay an amount when due;

  • the customer provides materially incorrect information;

  • performance would be unsafe or unlawful;

  • the customer seriously breaches the agreement;

  • the necessary product, part, equipment or personnel is unavailable due to circumstances outside OVDV’s reasonable control.

Where appropriate, OVDV will first provide a reasonable opportunity to resolve the issue.

Mandatory consumer rights and rights to reimbursement for unperformed Services remain unaffected.

16. Liability

OVDV is liable in accordance with applicable Belgian law.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited, including mandatory consumer rights or liability for intentional misconduct.

The customer is responsible for damage caused by incorrect, unsafe or unauthorised use of a product or Rental Equipment or by failure to follow instructions.

OVDV is not responsible for loss resulting solely from information supplied incorrectly or incompletely by the customer, provided OVDV acted reasonably.

For professional customers, liability for indirect or consequential business losses may be limited to the extent permitted by law and the specific agreement.

17. Force Majeure

OVDV is not liable for delay or failure to perform caused by circumstances outside its reasonable control, such as severe weather, illness, accident, transport disruption, power or network failure, government measures, supplier failure or shortage of essential parts.

OVDV will inform the customer where reasonably possible and will attempt to reschedule or provide an appropriate alternative.

If performance becomes impossible or is delayed for an unreasonable period, either party may terminate the affected part of the agreement.

Amounts paid for Services or products that will not be provided will be refunded where required.

18. Website Use and Intellectual Property

The content of the OVDV website, including text, branding, photographs, graphics and original materials, is protected by applicable intellectual-property rights.

Website content may not be reproduced, distributed, commercially reused or modified without prior permission, except where permitted by law.

The website must not be used for unlawful, fraudulent or technically harmful purposes.

19. Privacy and Cookies

Personal data is processed in accordance with the OVDV Privacy Policy and applicable data-protection law.

Information about cookies and similar technologies is available through the website’s cookie settings and relevant policy information.

20. Complaints

Questions or complaints should be sent to:

Email: service@ovdv.be
Phone: +32 474 13 95 27

Please include the relevant order, invoice, booking or service reference and a clear description of the issue.

OVDV will review the complaint and respond within a reasonable period.

21. Applicable Law and Disputes

These Terms and the agreements concluded with OVDV are governed by Belgian law.

For consumers, mandatory rules concerning applicable law, jurisdiction and consumer protection remain unaffected.

Disputes involving professional customers are submitted to the courts competent under Belgian law, unless another arrangement has been agreed in writing.

22. Changes and Severability

The version of these Terms accepted when the order, booking or agreement is concluded applies to that contract.

OVDV may update these Terms for future agreements.

For an ongoing Service Agreement, a material change will be communicated in advance where required. A change will not retroactively alter Services already performed or rights already acquired.

If one provision is invalid or unenforceable, the remaining provisions continue to apply.

The invalid provision will be replaced or interpreted as closely as possible in accordance with applicable law and the original purpose of the provision.