Cancellation policy
Last updated: July 29, 2026
This Purchase Options Cancellation Policy applies to recurring, annual or fixed-term Service Agreements offered by OVDV BV through a subscription, service plan or other purchase option.
It does not apply to ordinary one-time product purchases, one-time repairs or maintenance services, individual appointments or garden-machine rentals. Those purchases are governed by the applicable product information, OVDV Terms of Service and Returns, Withdrawal and Cancellation Policy.
1. Service Agreement Information
Before a Service Agreement is concluded, the relevant product page, quotation, checkout or confirmation will state the applicable:
- services included;
- price and billing frequency;
- contract duration;
- service frequency or number of included visits;
- start date;
- renewal conditions, where applicable;
- additional conditions specific to the selected Service Agreement.
The customer should review this information before completing the purchase.
2. How to Request Cancellation
A customer may request cancellation of a Service Agreement by sending an email to:
The cancellation request should include:
- the customer’s name;
- the relevant order, invoice or agreement number;
- the Service Agreement concerned;
- a clear statement that the customer wishes to cancel.
Cancellation is not currently managed automatically through the Shopify customer account.
OVDV will confirm receipt of the request and the effective cancellation date in writing.
3. Effective Date of Cancellation
Unless a statutory right, the specific Service Agreement or another written arrangement provides otherwise, cancellation normally takes effect at the end of the current agreed contract or billing period.
A cancellation request prevents a future renewal where the request is received before the applicable renewal deadline stated in the Service Agreement.
If no automatic renewal was agreed, the Service Agreement ends automatically at the end of its stated term.
Cancellation does not retroactively cancel Services that have already been performed.
4. Automatic Renewal
A Service Agreement renews automatically only where the duration, renewal conditions, price and method of cancellation were clearly communicated before the agreement was concluded.
If automatic renewal applies, the relevant renewal information will be shown on the product page, quotation, checkout or confirmation.
Any mandatory consumer right to terminate a Service Agreement following a tacit renewal remains unaffected.
5. Consumer Right of Withdrawal
A consumer who concludes an eligible Service Agreement online, by telephone or otherwise at a distance may have a statutory right to withdraw from the agreement within 14 calendar days from the date on which the agreement was concluded.
The consumer does not need to provide a reason for exercising the statutory right of withdrawal.
The withdrawal request may be sent to service@ovdv.be.
The complete conditions and model withdrawal form are provided in OVDV’s Returns, Withdrawal and Cancellation Policy.
6. Services Starting During the Withdrawal Period
If a consumer expressly requests that a Service begins during the 14-day withdrawal period and later exercises the right of withdrawal, OVDV may charge a proportionate amount for Services already performed, where the applicable legal requirements have been met.
If a Service has been fully performed during the withdrawal period, the statutory right of withdrawal may be lost only where the consumer gave the required prior express consent and acknowledged the possible loss of that right.
7. Payments and Refunds
The customer remains responsible for amounts relating to:
- Services already performed;
- appointments or work already completed;
- parts or materials specifically ordered with the customer’s approval;
- other amounts that were validly due before the effective cancellation date.
No separate cancellation fee applies unless it was clearly communicated before the agreement was concluded and is permitted by applicable law.
Prepaid amounts relating to Services that will not be performed after the effective cancellation date will be refunded where required by law or by the applicable Service Agreement.
Any applicable refund will be made using the original payment method unless another method is expressly agreed.
8. Appointment Changes Are Not Cancellations
Rescheduling or cancelling one individual Appointment does not automatically cancel the complete Service Agreement.
If the customer only wishes to change an Appointment, the customer should contact OVDV as soon as possible.
The applicable appointment, access and rescheduling conditions are described in the OVDV Terms of Service.
9. Cancellation or Suspension by OVDV
OVDV may suspend or terminate a Service Agreement where:
- an amount remains unpaid after the applicable payment procedure;
- the customer seriously breaches the agreement;
- the Service cannot be performed safely or lawfully;
- the customer repeatedly fails to provide the agreed access or cooperation;
- performance becomes impossible due to circumstances outside OVDV’s reasonable control.
Where reasonably appropriate, OVDV will first give the customer an opportunity to resolve the issue.
If OVDV terminates a Service Agreement without fault on the part of the customer, prepaid amounts for Services that will not be performed will be refunded where applicable.
10. Contact
Questions or cancellation requests concerning a Service Agreement can be sent to:
OVDV BV
Email: service@ovdv.be
Phone: +32 474 13 95 27
Please include the relevant order, invoice or agreement number.