FAQ & Help

Garden machine rental at OVDV is simple. You choose the machine you need and contact me to check availability and the rental period. I’ll explain the conditions, prepare the machine for use and make sure you know how to operate it safely. After the agreed rental period, you simply return the machine.

You can collect and return the machine at OVDV in Laarne. Collection and return are arranged by appointment, so we can agree on a time that works for both sides. The exact collection and return times are confirmed when you make your reservation.

A deposit may be required depending on the machine you rent. The exact amount and rental conditions are confirmed when you make your reservation, so you know in advance what applies.

Your deposit is returned after the machine has been brought back and checked. If the machine is returned on time and in the agreed condition, the deposit will be refunded according to the rental conditions.

If the machine is damaged or returned late, additional costs may apply. Any damage is checked after return and repair costs may be deducted from the deposit. If you think you may be late, please call me in advance. In most cases, we can find a practical solution together.

Yes. OVDV can maintain and repair different types of garden machinery. I inspect the machine, identify the problem and carry out the necessary maintenance or repair. If additional parts or more extensive work are needed, I’ll discuss this with you first.

OVDV services and repairs a wide range of garden machinery brands. If you are unsure whether I can service your machine, just send me the brand, model and, if possible, a photo. I’ll check what is possible before you bring the machine in.

Yes, I recommend making an appointment for maintenance or repair. This allows me to plan enough time for your machine and avoid unnecessary waiting. You can contact me in advance to arrange a suitable time.

Repair times depend on the type of machine, the problem and whether replacement parts are needed. After inspecting your machine, I’ll let you know what needs to be done and give you an estimate of the expected repair time.

Yes. OVDV installs robotic mowers and provides personal advice to help you choose the right model for your garden. The service includes professional installation, setup and configuration, so your robotic mower is ready to use correctly from the start.

Yes. OVDV helps you choose the robotic mower that best fits your garden, lawn size and specific requirements. You get personal advice on the most suitable model, followed by professional installation, setup and configuration if desired.

Yes. OVDV also services existing robotic mowers. I can inspect the mower, carry out maintenance, replace worn parts where needed, check the battery and sensors, and make sure the mower is working reliably again.

If your robotic mower has a signal or boundary wire problem, OVDV can diagnose the cause and carry out the necessary repair. I check the wire, connections and signal, locate faults or breaks and make sure the system is working correctly again.

The Carefree Service is an all-in-one service for your robotic mower, so you don’t have to think about it. After installation, I take care of the regular maintenance and seasonal checks. Depending on the selected service, this can include cleaning, blade replacement, battery and sensor checks, software updates and preparation for the next mowing season.

You can manage your service agreement directly with OVDV. If you want to make changes, ask a question or update your service, just contact me and I’ll help you with the next steps.

Yes. You can cancel your service subscription by contacting OVDV. I’ll confirm the cancellation with you and let you know if any remaining service period or conditions still apply.

No. With the Carefree Service, you don’t have to plan every appointment yourself. I keep track of the necessary maintenance and seasonal service and contact you when it is time to schedule the next appointment.

Your Carefree Service agreement includes the services agreed for your robotic mower, such as regular maintenance, seasonal checks and the follow-up needed to keep it running reliably. Depending on your selected package, this can include cleaning, blade replacement, battery and sensor checks, software updates and preparation for the next mowing season.

The Carefree Service runs for the period agreed in your service agreement. The exact duration and renewal conditions depend on the selected package. If you are unsure about your current agreement, just contact OVDV and I’ll check it for you.