FAQ & Help
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Machine Rental
How does garden machine rental work?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Where and when can I collect and return the machine?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Do I need to pay a deposit?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
When do I get my deposit back?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What happens if the machine is damaged or returned late?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Maintenance & Repairs
Can OVDV repair or maintain my garden machine?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Which brands does OVDV service?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Do I need an appointment for maintenance or repair?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long does a repair usually take?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Robotic Mowers
Does OVDV install robotic mowers?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Can OVDV help me choose the right robotic mower?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Do you also service existing robotic mowers?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What happens if my robotic mower has no signal or wire problem?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Carefree Service
What is the Carefree Service?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Where can I manage my service agreement?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Can I cancel a service subscription?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do I need to plan every appointment myself?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What is included in my Carefree Service agreement?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long does the Carefree Service run?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.